CAREER STARTER-COURSE MODULES AND SYLLABAS
MODULE 1 Office Management
Office Management Skills
Office management is all about coordinating and overseeing the administrative and operational aspects of an office to ensure that it runs smoothly and efficiently. This includes tasks such as managing office supplies, organizing schedules, handling communications, and providing support to employees and leadership.
Key areas of office management typically include:
* Administrative Support
- Handling emails, phone calls, and correspondence.
- Scheduling meetings, conferences, and appointments.
- Managing documentation and filing systems.
* Office Supplies and Equipment
- Ordering and maintaining office supplies (paper, pens, etc.).
- Ensuring office equipment (computers, printers, etc.) is functioning and up-to-date.
* Facility Management
- Ensuring the office space is clean, safe, and well-organized.
- Managing office space allocation, such as seating arrangements and conference room booking.
* Employee Support
- Assisting with onboarding new employees.
- Handling requests for office-related issues.
- Managing employee schedules and workspaces.
* Financial and Budget Management
- Overseeing office expenses.
- Keeping track of office budgets and helping with cost-efficiency measures.
* Technology and Communication
- Ensuring effective communication through various channels (email, Slack, meetings).
- Managing internal tech tools, like project management software (e.g., Asana, Trello).
Course Highlights:
– Classes by Working Professionals and Industry Experts
– Practical skills Training
– Job Oriented Tasks and Assignments
– Real-world applications
– Career advancement opportunities
MODULE 2 Sales Management – (CRE,BDE,Reception,Front Office)
Sales managementis a crucial aspect of business operations, and understanding its principles can benefit office administration professionals. Here’s a brief overview:
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Learn how to develop effective sales strategies, Build and manage high-performing sales teams, Drive revenue growth and customer satisfaction, Analyze sales data and optimize performance.
* Sales Planning
- Predict future sales based on market trends, historical data, and sales team input.
- Set clear, achievable sales targets (monthly, quarterly, annually).
- Allocate specific markets, regions, or customer segments to individual salespeople.
* Sales Strategy
- Decide how to price products/services competitively.
- Choose how to sell (direct, distributors, online, retail, etc.).
- Identify and target the most profitable customer groups.
* Sales Team Management
- Equip the team with product knowledge, sales techniques, and CRM tools.
- Use incentives, commissions, bonuses, and recognition programs to drive performance.
- Track individual and team performance using KPIs (e.g., sales volume, conversion rate, pipeline progress).
* Customer Relationship Management
- Develop relationships with potential clients through consistent communication.
- Maintain and grow existing client relationships for repeat business.
- Use insights to improve offerings and customer satisfaction.
Course Highlights:
– Classes by Working Professionals and Industry Experts
– Practical skills Training
– Job Oriented Tasks and Assignments
– Real-world applications
– Career advancement opportunities
MODULE 3 Basic Accounts
Basic accounting jobs in Kerala typically involve tasks like bookkeeping, recording financial transactions, preparing financial statements, and assisting with audits. Common roles include Accounts Assistant, Junior Accountant, and Accountant.
TALLY BASIC CONCEPTS
Tally is popular for small and medium businesses
RECEIPT ENTRY IN TALLY
For recording when you receive money from a customer.
SALES BILLING (SOHO Billing)
Simple Sales Entry (with GST if needed):
VOUCHER TYPES IN TALLY
A voucher is a document or code that serves as proof of transaction, payment, or entitlement to a service, discount or product.
Course Highlights:
– Classes by Working Professionals and Industry Experts
– Practical skills Training
– Job Oriented Tasks and Assignments
– Real-world applications
– Career advancement opportunities
MODULE 4 Health Care
Healthcare Management
Efficient office administration is crucial in healthcare settings. This course equips you with the skills to manage office operations, ensuring seamless patient care and administrative efficiency.
The course helps you to;
Enhance administrative skills in healthcare settings, Improve patient satisfaction and communication, Increase efficiency and productivity and Better management of medical records and confidentiality
Course Highlights:
– Classes by Working Professionals and Industry Experts
– Practical skills Training
– Job Oriented Tasks and Assignments
– Real-world applications
– Career advancement opportunities
MODULE 5 IT, AI, Digital Marketing
It involves various techniques like search engine optimization (SEO), content marketing, social media marketing, email marketing, and online advertising to reach and engage target audiences. The ultimate goal is to drive brand awareness, generate leads, increase website traffic, and ultimately, drive sales and business growth.
Computer Skills
· Keyboarding….
· Data entry.
· Understanding an operating system. …
· Navigating the internet. …
· Creating word processing documents. …
· Building and managing spreadsheets. …
· Preparing presentation slides….
· Word processing software.
· Spreadsheet software.
· Presentation software.
Course Highlights:
– Classes by Working Professionals and Industry Experts
– Practical skills Training
– Job Oriented Tasks and Assignments
– Real-world applications
– Career advancement opportunities
MODULE 6 SOFT SKILLS
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Crack Your Interview: Expert Training for Success…
Our Interview Training Program helps you prepare for success and stand out in today’s competitive job market.
Gain the confidence to succeed in your next interview and land your dream job. Our expert trainers will guide you through interactive sessions and provide personalized feedback.
Front Office Management:
The Face of an Organization Effective front office management is crucial to creating a positive first impression and delivering exceptional customer service.
It helps to Front office operations and procedures, Customer service and relations, Communication and interpersonal skills. Improve customer satisfaction and loyalty, and Enhance office efficiency and productivity through our training program.
1. Communication:
This encompasses both verbal and written communication, active listening, and the ability to effectively convey ideas and information.
2. Teamwork:
Working collaboratively with others towards a common goal, including sharing knowledge, meeting deadlines, and fostering strong team relationships.
3. Adaptability:
The ability to adjust to changing circumstances, new environments, and different perspectives.
4. Problem-solving:
Identifying issues, analyzing situations, and implementing effective solutions to overcome challenges.
5. Critical thinking:
Analyzing information objectively, forming reasoned judgments, and making sound decisions.
6.Time management:
Organizing and prioritizing tasks efficiently to meet deadlines and maximize productivity.
7. Leadership:
Inspiring, motivating, and guiding others towards a common goal, including delegation, conflict resolution, and the ability to communicate a clear vision.
Course Highlights:
– Classes by Working Professionals and Industry Experts
– Practical skills Training
– Job Oriented Tasks and Assignments
– Real-world applications
– Career advancement opportunities
CAREER STARTER-Key Topics Covered by this course.
Sales Management
- Telemarketing
- Business Management
- Career Guidance &Counselling
- Finance & Insurance
OFFICE MANAGEMENT;
- Communication
- Document Management
- Customer Management
- Space & Transportation
- Inventory Management
TECHNICAL SKILLS;
- MS Excel
- MS Word
- MS Power Point
- Google Docs
- Google Sheets
- Google Slides
- Google Drive
- Google Meet
- Google Forms
- Gmail
- Short Cuts
- PDF Reader & Converter
AI TOOLS
- Chat GPT
- Gemini
- Perplexity
- Grock
DIGITAL MARKETING TOOLS
- Social Media and Ad Campaigns
- Canva
- SEO
HEALTH CARE JOBS
- GDA
- Hospital Attendant
ACCOUNTS BASICS
- Receipts
- GST Basics
- Billing
- Vouchers
- Zoho
- Vyapar
- Basics of Tally
SOFT SKILLS & INTERVIEW SKILLS
- Resume Preparation
- Interview Training
- Communication & Interpersonal Skills
- Language Training
- WhatsApp Business Managing
- Managing Facebook, YouTube, Instagram, etc.
- Overview on Customer Relationship Management
- Accounting Overview
- Feedback and Survey tools
- AI tools for Office Administration
What you will Learn ?
- Business Management
Understand how businesses are run and the basics of managing teams and projects.- Sales Management
Learn how to sell products, manage customers, and achieve sales targets..- Soft Skill
Improve your communication, teamwork, problem-solving, and time management skills.- Accounts Basics
Learn the basics of finance and accounting, including budgeting and financial planning.- Healthcare Basics
Learn about the healthcare industry, patient care, and medical terminology.- Digital Marketing, AI
Understand how to promote businesses online using social media, SEO, and more.
Explore the world of AI and how it’s changing industries and job opportunities.Overall Benefits ?
• Confidence to apply for various entry-level jobs.
• Job-Ready Skills in high-demand sectors.
• Certificate of Completion to boost your CV.
• 100% Job Placement Support across Kerala